文档介绍：密级:
NANCHANG UNIVERSITY
学士学位论文
THESIS OF BACHELOR
(2008 —2012 年)
题目的海天教育集团客户管理系统
学院: 软件学院系软件工程
专业班级: 软件设计与开发082班
学生姓名: 戴杰学号: 8000108162
指导教师: 左珂职称:
起讫日期:
的海天教育集团客户管理系统
专业: 软件设计与开发学号:8000108162
学生姓名: 戴杰指导教师: 左珂
摘要
本系统为海天教育集团客户管理系统,通过该系统,使企业的客户管理工作系统化、规范化、自动化,从而达到提高企业客户管理效率的目的。采用的开发工具是Microsoft Visual Studio 2005。企业客户管理系统能够对客户信息、产品信息、销售订单信息、客户资料统计、产品销售统计、客户服务等进行管理。及时了解各个环节中信息的变更。管理人员可以各自登录,但是权限不同。保证了系统的安全性。系统的总体任务是使企业管理人员可以轻松快捷地完成对企业客户管理的任务。当前中小企业的信息化处于较低水平,大多数只是完成了以进销存、财务管理为应用核心的信息化基础建设。随着市场的激烈竞争、产品与服务的高度同质化,使中小企业开始关注客户的个性化需求,迫使中小企业开始出现对CRM的需求。中小企业渴望有较低实施成本、高附加价值、优质咨询服务、拿来就能用且一用就见效、日后还可能进一步扩展的CRM解决方案。有利于提高企业管理以及运行效率。支持运行的环境:Microsoft WindowXP。
关键词:企业客户管理;订单管理;销售统计;系统管理
Haitian Education Group's customer management system
Abstract
The customer management system for the Haitian Education Group, through the system, the enterprise customer management systematization, standardization, automation, so as to achieve the purpose of improving enterprise customer management efficiency. The development tools used in the Microsoft Visual Studio 2005. Enterprise customer management system to the customer information, product information, sales orders, customer statistics, sales statistics, customer service management. Keep abreast of changes in every aspect of information. Managers can each log on, but the permissions are different. To ensure the security of the system. The system's overall mission is to make corporate managers can quickly and plete the task of enterprise customer management. SMEs in information technology at a low level, plete application of the core inventory, financial management information technology infrastructure. With the high degree of homogeneity of the petition in the market, products and services, to enable SMEs started to pay attention to the personalized needs of customers, forcing SMEs began to appear on the CRM needs. SMEs are keen to have lower implementation costs, high value-added, high-quality consulting serv