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IBM管理咨询企业电力学****解决方案
IBM Business Consulting Services
Florida Poweial phase of a three-phase migration, a roll-out that is anticipated to require up to four years before full benefits can be achieved. In the first stage, FPL is defining the care center learning strategy, learning technology standards; e-learning development methodologies, and beginning the re-purposing of existing materials to web-based training/e-learning media.
IBM proposes a three-pronged solution to meet FPL’s requirement for an On Demand learning environment: tools, integration, and services.
Tools:
Install IBM Content Producer as the “master” web-based training authoring tool and content manager / repository for shareable content objects.
Install IBM Simulation Producer as application-based simulation tool
Install eQuality Now from Witness as the mini-Learning Management System for Care Center employees
Install eQuality Producer as voice-based simulation tool
Integration:
Integrate eQuality Now with FPL SAP Training and Events module and HR data bases
Partner with IBM Knowledge Factories (on and off-shore) to out-task re-purposing and programming of existing training to e-content format (web-based and virtual-classroom training)
Services:
Complete an e-Learning Strategy and Architecture alignment review
FPL Care Center Training Developers participate in 1-week training course on using Content Producer and Simulation Producer
IBM Knowledge Factory to work with FPL training developers to customize templates and co-develop the first course
Provide Change Management support to facilitate transition of both the Care Center end-users and training team to new e-learning model
Identify benefits and return on investment projections to support business case for care center training transformation efforts, and track benefits
IBM believes that by following this approach, FPL can dramatically accelerate the implementation of