文档介绍：Item Strongly
Agree Agree Undecided Disagree Strongly
Disagree
Store locations are convenient 12% 14% 21% 21% 32%
Store hours are convenient 15% 18% 24% 29% 14%
Stores are well-maintained 9% 11% 32% 31% 17%
You are easy to reach by phone 1% 5% 9% 40% 45%
I like your web site 18% 32% 32% 12% 8%
Employees are friendly 2% 6% 32% 43% 17%
Employees are helpful 3% 4% 21% 39% 33%
Employee are knowledgeable 1% 9% 18% 33% 39%
Pricing petitive 38% 24% 21% 12% 5%
You have a good selection of products 16% 19% 32% 21% 12%
I like your TV ads 5% 9% 32% 38% 16%
You sell quality products 24% 21% 28% 15% 12%
Overall, I am satisfied 6% 28% 24% 25% 17%
I would mend pany 3% 9% 20% 27% 41%
Item