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InformationTechnologyinaSupplyChain
LearningObjectives
Understandtheimportanceofinformationandinformationtechnologyinasupplychain
Knowatahighlevelhoweachsupplychaindriverusesinformation
Understandthemajorapplicationsofsupplychaininformationtechnologyandtheprocessesthattheyenable
RoleofIT inaSupplyChain
Informationprovidesthefoundationonwhichsupplychainprocessesexecutetransactionsandmanagersmakedecisions
Hardware,software,andpeoplethroughoutasupplychainthatgather,analyze,andexecuteuponinformation
Informationmustbeaccurate
Informationmustbeaccessibleinatimelymanner
Informationmustbeoftherightkind
Informationmustbeshared
RoleofIT inaSupplyChain
Informationisusedwhenmakingdecisionsabout
Facility
Inventory
Transportation
Sourcing
Pricingandrevenuemanagement
TheSupplyChainITFramework
Providesaccessandreportingofsupplychaintransactiondata
Advancedsystemslayeralevelofanalyticsthatusestransactiondatatoproactivelyimprovesupplychainperformance
EnterprisesoftwareformsthefoundationofasupplychainITsystem
TheSupplyChain MacroProcesses
CustomerRelationshipManagement(CRM)
InternalSupplyChainManagement(ISCM)
SupplierRelationshipManagement(SRM)
RestonTransactionManagementFoundation(TMF),basicenterpriseresourceplanning(ERP)systems
Whenenterpriseperformanceiscloselylinkedtosupplychainperformance,firmsmustfocusonmacroprocesses
TheSupplyChain MacroProcesses
Figure17-1
CustomerRelationshipManagement
Theprocessesthattakeplacebetweenanenterpriseanditscustomersdownstreaminthesupplychain
Marketing
Sell
Ordermanagement
Call/servicecenter
InternalSupplyChainManagement
StrategicPlanning
DemandPlanning
SupplyPlanning
Fulfillment
FieldService
TheremustbestrongintegrationbetweentheISCMandCRMmacroprocesses
SupplierRelationshipManagement
DesignCollaboration
Source
Negotiate
Buy
SupplyCollaboration
ThereisanaturalfitbetweenISCMandSRMprocesses