文档介绍：导游服务规范题
1、大众旅游时期的导游服务的主要特征是什么?
答:导游职业自由化;导游服务商品化;导游服务规范化。
The tour guide occupation liberalization. The tour guide mercialization
The tour guide service standardization
2、导游服务的产业和发展经历了哪三个变化?
答:从单一向导到多功能服务;从非职业化到职业化;从随意性到规范化。
From a single wizard to multi-functional service; From the no-professionalization to professionalization; From the randomness to standardization.
3、导游服务的范围主要包括哪几个方面?
答:讲解服务;生活服务;安全服务;咨询服务;问题处理。
Interpretation services; Life service; Security services; Consulting services; Problem processing.
4、导游服务有哪些原则?
答:安全第一;旅游者至上;维护旅游者合法权益;平等礼貌待客;规范化服务于个性化服务相结合。
Safety first; Tourists first; Protecting the legitimate rights and interests of tourists;Being equal and polite to tourists; Combination of standardization in the service of personalized service.
5、导游服务有哪些性质?
答:经济性、服务性、文化性、社会性、对外宣传性。
Economy, service, culture, sociality and external publicity.
6、导游服务有哪些特点?
答:独立性强;脑体高度结合;复杂多变;跨文化性;与服务对象密切接触。
Strong self reliance; combination of brain and body; complex and volatile;
Interculturality; Close contact with the service target.
7、导游服务有哪些作用?
答:纽带作用;宣传和反馈作用;实现经济效益作用。
Bond effect; Publicity and feedback effect; The realization of economic benefit
8、旅游活动的发展趋势是什么?
答:散客旅游者取代团队旅游者成为旅游主题;旅游需求日趋多样化;旅游服务设施更加完善;信息技术对旅游的影响更加显著;旅游活动更符合可持续性发展的要求。
Independent travelers replace team tourists to e tourism theme; tourism demand has e increasingly diversified; Tourism service facilities are being perfect; the influence of information technology of tourism es more significant; tourism activities is more in line with the requirements of sustainable development.
9、导游服务的发展趋势有哪些?
答:导游内容的高知识化;导游手段的高科技化;导游方法的多样化;导游服务的更加人性化。
The guide content involves more knowledge; The guide means involeve more  advanced technology ; The diversification of guiding methods; The tour guide service es more humanized.
10、全陪的主要职责是什么?
答:实施旅游接待计划;联络工作;组织协调工作;导游讲解;维护安全;处理问题;宣传;调研。
Implementation of tourism planning; Liaison work; Organization and coordination work; The tour