文档介绍：It is mended that, for optimal results, this file be printed to a Series III or higher NDERSEN & O,AACSCOur Understanding of Your Needs................................................2Project Approach...............................................................................6Benefits of Our Approach..............................................................14Project Timeline and Professional Fees........................................15Exhibits I. Project Experiences.....................................................................16II. Project Requirements..................................................................19TABLE OF CONTENTSPreliminary and Tentative for Discussion Purposes MUNICATIONS3BELLSOUTHRTHUR NDERSEN & O,AACSCDuring the past several months, BST has initiated several corporate initiatives aimed at responding to the focus on excellence through quality. The total quality policy was adopted because BST realized the need to position itself petitively within the industry. CHALLENGESThe environment surrounding today’s business is constantly changing. Pressure on the workforce is increasing from a variety of perspectives:? Increased workforce productivity? Changes in technology? plexity? Customer demands and expectationsCorporate wide responses:? work Strategy? The Quality Advantage? Business Process Reengineering Efforts? Process Improvement Projects? Training & DocumentationBST RESPONSESBUSINESS NEEDSUNDERSTANDING YOUR MUNICATIONS4BELLSOUTHRTHUR NDERSEN & O,AACSCBST/ANDERSENTEAMBellSouth munications and Andersen have essfully worked together on a number of the business responses:?Business Process Reengineering - CORE?Job Design - AM Work Content Review?Training - Training and Documentation Project?FNS - Strategic Information Initiative?Florida Billing SettlementAndersen is familiar with BellSouth’s efforts to improve the quality of service, and availability of services and prod