文档介绍：重要客戶運作系統介紹
----DELL
目录
Dell质量系统
Dell品质系统流程
Dell选择供应商流程
Dell管理供应商流程
Dell安全启动商化模式
Dell安全启动模式
Dell的持续进步
Dell工程变更通知要求
Dell ECN 控制
Dell送样段要求
Dell Quality System
The Basics Steps
Relationship
Process
Performance
Improvement
Dell Quality System
Supplier Quality RELATIONSHIP
Supplier Quality PROCESS
Supplier Quality PERFORMANCE
Supplier Quality IMPROVEMENT
Supplier Survey
Supplier Quality Standard (SQS)
Quality Agreement
Quality System Audit (QSA)
Process Audit
Quality Mgmt Plan/MQT
PPAP
New P-Plan & Scorecard
Safe Launch
Yield/Line/ Field Metrics
Daily,Weekly, Monthly Reports
Quarterly Quality Review (QQR)
Closed Loop CA System
Continuous Improvement Process (CIP)
Business Relationship
Process Establishment & Qualification
Customer Experience
Drive Change
DELL品質系統流程
確定可以合作
的供應商
提出品質期望
商議品質意責任
交換品質目標
至生產地稽核
設計審查&預防
制定品質管理計劃
安全放行(量產)
監控供應商生產線
生產線及應用段監控
客戶心聲評價
商業評審(每季)
供應商評審
確定改善時機
執行改善對策
追蹤及預防
Based on ISO 9001/9002
供應商評鑒
品質標準擬定
品質系統稽核
製程稽核
設定品質目標
簽訂品質協議
合格供應商確定
(完整的稽核包括將近122個問題)
90-100% = Approved
70-89% = Conditionally
<70% = Not approved
Dell選擇供應商流程
DELL管理供應商流程
Supplier Management starts after supplier selection pleted
品質管理計劃
新產品計劃及計分卡
生產性零組件核准
製程稽核
安全放行
管理/監控
品質成績
改善行動
工程變更
每季品質評比
持續改善
Dell Safe Launch簡化模式
Improved Quality/Process Optimization
Controlled Pilot and Ramp
Qual
Build/Test
RFD
Pilot
Build/Test
FAI
Volume Ramp
FCS
RTS
FVS
Qual Test
2
6
7
4
OEM Supplier QA
8
3
Check Point 1: Supplier QA Approved
Check Point 2 – Qual Test exit
Check Point 3 – Qual pleted
Check Point 4 – Release from Development (RFD)
Check Point 5 – plete
Check point 6 – Ready To Ship (RTS)
Check point 7 – First customer ship (FCS)
Check Point 8 – Full Volume Ship achieved (FVS)
RFD – Release From Development
RTS – Ready To Ship
FAI – First Article Inspection (Pre-Ramp)
FCS – First Customer Ship
FVS – Full Volume Ship
Duration
See Ramp Plan
1
5
Dell Safe Launch模式
Customer Experience
Result