文档介绍：Security – A Strong Case for Payment Outsourcing
Presented by:
Paul Flanigan
EVP, Chief Marketing Officer
Fort Knox pany
ta Hinson
Supervisor, Cash Operations
Kansas City Board of Public Utilities
Jacqueline Wilhite
Supervisor, Customer Service
Kansas City Board of Public Utilities
Electronic Payments Growing 30%+ Annually
The Perfect Storm Drives Adoption
Payment Associations
Rule Changes
Promotional Pricing
Biller Promotion
Operational benefits
Service Improvement
CRM abilities
Revenue
Consumer Demand
Convenience – New options
Control
Rewards
Consumer Benefits
Convenience
Saves time and eliminates hassles, such as looking for stamps, writing checks, etc.
More payment options – one-time and recurring options, credit and debit cards, phone payments
Accurate and up-to-date billing information
Loyalty Points
Control
Customers can manage their payments on their own schedules
Confirmation
Customer is certain that their payment has been received
Speed of posting
Consumer Bill Pay Preferences
Utility Benefits
Reduced operating costs
Reduce check handling and exception item processing
Decrease delinquency
Deflection of payment related customer service issues and inquiries
Superior customer service
Builds trust
Offering multiple payment methods and channels gives customers more options
Creates avenues for customer awareness of your other products and services
CRM / Cross-Sell Potential
Things to Consider
Security & Privacy Issues
Risk Management
Diversity of Consumer Payments
Multiple Channels
Multiple Payment Options
ACH, Credit, Debit, ATM, Etc.
Industry Rules Evolve Rapidly
Security is in the news and on the minds of
consumers and businesses everywhere
Security – The Risks
Negative PR exposure
Compliance with PCI and other regulations
Potential fines or service disruptions
Continual technology upgrades to stay current
Constant monitoring for breaches and hacking
PCI Requirements
Employee screening
Physical security/facility access control