文档介绍：Quality and Global
Competitiveness
F. L. CHEN, NTHU
petitiveness
• One of the results of World War bined with subsequent
technological advances was the creation of a global marketplace.
• Advances munications technology have made people
from all over the world electronic neighbors and electronic
customers.
• Advances in transportation technology allow raw materials
produced in one country to be used in the manufacture of
products in a second country that are, in turn, sold to end users
in a third country.
• It used to be only corporations and multinational corporations
that faced petition; now even panies are
affected. Today pany is immune to the effects of global
competition.
F. L. CHEN, NTHU
Cost of Poor Quality
• The cost of poor quality account for 15 to 30 percent
of pany’s overall costs.
• When anization does what is necessary to
improve its performance by reducing deficiencies in
key areas (cycle time, warranty costs, scrap and
rework, on-time delivery, billing, etc.), it can reduce
overall costs without eliminating essential services,
functions, product features, and personnel.
• Reducing the costs associated with poor quality is
mandatory panies that hope pete in the
global marketplace.
F. L. CHEN, NTHU
Steps to Measure the Costs of Poor
Quality?
• Identify all activities that exist only or primarily
because of poor quality.
• Decide how to estimate the costs of these activities.
• Collect data on these activities and make the cost
estimates.
• Analyze the results and take necessary corrective
actions in the proper order of priority.
F. L. CHEN, NTHU
Factors petitiveness
• Business/government –related factors
• Education-related factors
• Family-related factors
F. L. CHEN, NTHU
Components of Industrial Policy
F. L. CHEN, NTHU
Technology petitiveness
• Trend in Industrial Extension Services
• Defense Dual-Use Critical Technology
Partnerships
• Commercia