文档介绍：MODULE 8:
Resolving Conflict and Differences
Objectives
This module will leave you with:
Increased awareness of your personal style in conflict.
Critical skills necessary to break inertia and gain momentum for your project as you lead your team.
Greater understanding of, and tolerance for, other personal styles and diverse viewpoints.
A greater appreciation for conflict and its relationship to your team anization’s productivity.
Black Belts, How Do You Deal With Conflict?
There are five generally accepted styles of resolving conflict. These styles are reflected in the questions that follow. Think about conflicts you have had in the past as you answer the questions. Use the following scale that corresponds to your answer for each question.
4 - Always; 3 - Usually; 2 - Sometimes; 1 - Never
When there are conflicts, I tend to ...
_____ 1. Ignore conflict because it will resolve itself in time.
_____ 2. Be agreeable and non-assertive.
_____ 3. Believe that I must win at any cost.
_____ 4. Try and maintain good relationships.
_____ 5. Be assertive and cooperative.
_____ 6. Not do anything that might damage relationships.
_____ 7. Be cooperative, even at the expense of personal goals.
_____ 8. Prove my position is the best.
_____ 9. Believe there is more than one good way to do anything.
_____ 10. Openly discuss mutually beneficial solutions.
Reproduced from 50 Activities for Coaching/Mentoring, by Donna Berry, Charles Cadwell and Joe Fehrmann. Amherst, Mass.: HRD Press, 1993.
Conflict Resolution Styles
The five basic conflict resolution styles are described below. The numbers in the first column refer to the numbered statements on the questionnaire. Add your points for the statements to determine which style(s) you tend to use.
Reproduced from 50 Activities for Coaching/Mentoring, by Donna Berry, Charles Cadwell and Joe Fehrmann. Amherst, Mass.: HRD Press, 1993.
Conflict Resolution Model
Compete
Avoid
Collaborate
modate
Compromise
Wh