文档介绍：Building Quality Into On-The-Job Performance
Laura Gregg
Technology
Increasing demands of technology
Technology
Hardware
Software
“Techno-ability”
Components of technology
“Techno-ability”
Hardware
Software
Engineering
Operations
Work areas
“Techno-ability’
Hardware
Software
Doing
Understanding
Developing
Creating
Engineering
Operations
What is required of people
Doing
Understanding
Developing
Creating
OJT
Classes, CBT
Experience
How we learn
Doing
How do we think about “doing”?
Jobs
Duties
Tasks
Procedures
Steps
Homeowner
Yard work
Cut lawn
Start mower
Pull rope
Job
Analysis
Task
Analysis
Focus on doing
Job
Analysis
Verify
Revise
Approve
Task
Matrix
1. List the procedures
2. pletion criteria
3. Identify or document
standard practice
Task
Analysis
Verify
Task
Analysis
Team(s)
Job-holder
or SME
Panel
Project
Team
Managers
Mentor
Learner
Revise
Approve
SOJT
Guide &
Standard
Practices
Learning
Certifier
Certification
Yard
Exterior
Plumbing
Heating
Cut Lawn
Weed Garden
Fertilize
Painting
Clean Gutter
Clear Drain
Washers
Filters
Set TStat
Oil Furnace
This process is called Job Analysis.
The result is a chart of WHAT has to be done.
Job analysis for Homeowner=Tasks
Add Gas to Mower
Cut Lawn
Adjust Cutting Level
Start Mower
Empty Grass Bag
Mix Gas
Change Oil, Plugs
Sharpen Blade
Overhaul Engine
Basic
Intermediate
Advanced
This process is called Task Analysis.
The result is a document on HOW the task should be done.
Task analysis for Cut Lawn = Procedures