文档介绍：Building Quality Into On-The-Job Performance Laura Gregg Technology Increasing demands of technology Technology Hardware Software “Techno-ability” Components of technology “Techno-ability” Hardware Software Engineering Operations Work areas “Techno-ability’ Hardware Software Doing Understanding Developing Creating Engineering Operations What is required of people Doing Understanding Developing Creating OJT Classes, CBT Experience How we learn Doing How do we think about “doing”? Jobs Duties Tasks Procedures Steps Homeowner Yard work Cut lawn Start mower Pull rope Job Analysis Task Analysis Focus on doing Job Analysis Verify Revise Approve Task Matrix 1. List the procedures 2. pletion criteria 3. Identify or document standard practice Task Analysis Verify Task Analysis Team(s) Job-holder or SME Panel Project Team Managers Mentor Learner Revise Approve SOJT Guide & Standard Practices Learning Certifier Certification Yard Exterior Plumbing Heating Cut Lawn Weed Garden Fertilize Painting Clean Gutter Clear Drain Washers Filters Set TStat Oil Furnace This process is called Job Analysis. The result is a chart of WHAT has to be done. Job analysis for Homeowner=Tasks Add Gas to Mower Cut Lawn Adjust Cutting Level Start Mower Empty Grass Bag Mix Gas Change Oil, Plugs Sharpen Blade Overhaul Engine Basic Intermediate Advanced This process is called Task Analysis. The result is a document on HOW the task should be done. Task analysis for Cut Lawn = Procedures