文档介绍：Quality is a never-ending process
panies implement quality improvement programs to enhance their products or services. The quality imperative movement of the last two decades has redefined quality as a never-ending effort to continually improve pany's products. This bines strategic and operational control to achieve long-term ess and survival of anization.
TQM involves all staff to participate
TQM stands for total quality management, a term derived from the quality imperative movement. TQM involves all staff to identify every process within the business that will influence quality.
TQM is any action to fulfill the quality imperative
TQM is a continuous effort to enhance the quality, efficiency, and responsiveness of a product or service. Any action taken to implement TQM is an action to fulfill the quality imperative.
Four focus of TQM
TQM focuses on four points of business management: client satisfaction, correct measurement of operation process, continuous improvement of products or services, and a good working relationship based on trust and teamwork.
Ten Essential Principle:
1. Specified quality
Specified quality is the first essential element. Companies should specify what quality means and give employees a clear picture to lead them in their work. From the customers' point of view, quality means that the product functions well, the price petitive or fair, and th