文档介绍：D0 Customer Reported Problem: Problem details as reported by the customer. Also note if plaint was received by phone, fax, email, mail or some other form.
Qty. Rejected
Date Reported:
Customer Reject No.:
Formal:
Informal:
Internal:
Customer Contact:
Telephone:
Fax:
Email:
Customer: OEM or Internal Customer
Location:
Customer Part No.:
ACME Engineering Plant:
Operations Unit:
ACME Engineering Part No.:
Complaint Received By: ACME Engineering person that first received plaint from the customer.
Telephone: Telephone number of the ACME Engineering person that first received plaint.
RMA No.: Return Material Authorization Number or equivalent.
Comments: Record any additional information that may be pertinent to the problem solving team.
D1 Team: Identify the Team Members, Customer Contact, Champion. Check for cross-functional team representation and expertise. The Champion should typically be the process owner/area manager of where the problem appears to have originated.
Team Role
Name
Function or Title
Telephone
Team Member
Team Member
Team Member
Customer Contact
Champion
D2 Problem Description: (Start the Problem Description using the same words as used in the 8D Log, to facilitate tracking) Answer the following to precisely define the problem:
What: What is wrong (the nonconformance) with what (the part or object)?
Where: Where is it s