文档介绍：Unit 1
Ticket Service
English for Civil Aviation Ground Service
English for Civil Aviation Ground Service
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Do you know any terms involved in flight-ticket-purchasing? Please share them with each other.
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Business English
Terms involved in flight-ticket-purchasing
Asking for information
Making a reservation
Confirming a reservation
Canceling a reservation
Purchasing a ticket
Flight ticket reservation
Round-trip ticket
International flight ticket
Domestic flight ticket
Regular flight
Changing a reservation
Time of departure
Rescheduling one’s ticket
Missing one’s flight
Paying for the refund
Refunding one’s ticket
One/single-way ticket
Ticket office
Flight number
First class
Business Class
Economy Class
Having a discount on a round trip
Putting someone on the waiting list
A round trip ticket with return open
Booking a connecting flight
Picking up tickets
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Now answer the questions
What information you need to offer when you are going to book a flight ticket?
2. If you have reserved a ticket already, when
should you go to pay and pick up your
ticket?
3. If you ask for a refund of your ticket within
24 hours, how much you have to pay?
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Useful expressions:
Business English
Talking about job descriptions and responsibilities:
The job involves…
You will be responsible for …
Offer first-hand information to …
Make reservations for …
Suppose you are working in an air-tickets booking office. Your job is to receive telephones calls and offer services on line. Think about your job responsibilities and discuss them with your partner. Here are some Here are some useful expressions.
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Dialogue - Domestic Fl