文档介绍：Unit 1 Ticket Service English for Civil Aviation Ground Service English for Civil Aviation Ground Service Do you know any terms involved in flight-ticket-purchasing? Please share them with each other . Business English Terms involved in flight-ticket-purchasing Asking for information Making a reservation Confirming a reservation Canceling a reservation Purchasing a ticket Flight ticket reservation Round-trip ticket International flight ticket Domestic flight ticket Regular flight Changing a reservation Time of departure Rescheduling one ’ s ticket Missing one ’ s flight Paying for the refund Refunding one ’ s ticket One/single-way ticket Ticket office Flight number First class Business Class Economy Class Having a discount on a round trip Putting someone on the waiting list A round trip ticket with return open Booking a connecting flight Picking up tickets Now answer the questions 1. What information you need to offer when you are going to book a flight ticket? 2. If you have reserved a ticket already, when should you go to pay and pick up your ticket? 3. If you ask for a refund of your ticket within 24 hours, how much you have to pay? Useful expression s: Business English Talking about job descriptions and responsibilities: The job involves … You will be responsible for … Offer first-hand information to … Make reservations for … Suppose you are working in an air-tickets booking office. Your job is to receive telephones calls and offer services on line. Think about your job responsibilities and discuss them with your partner. Here are some Here are some useful expressions. Dialogue - Domestic Flight 国内航班 Step 1 Telephone Inquiry 1. This is the Booking Office of Air China. 2. there are 18 flights going to Dali every week. 3. the flight number 4. that departs at 13:40 5. the fare 6. make a reservation 7. not finalized. I ’ ll make my reservation later Keys 机票出售 earliest time is at 9:00