文档介绍：Six Sigma
Best Practices
A Guide to Business Process
Excellence for Diverse Industries
J. Ross Publishing; All Rights Reserved
J. Ross Publishing; All Rights Reserved
Six Sigma
Best Practices
A Guide to Business Process
Excellence for Diverse Industries
DHIRENDRA KUMAR, .
Adjunct Professor of Industrial Engineering
University of New Haven
West Haven, Connecticut
J. Ross Publishing; All Rights Reserved
Copyright ©2006 by Dhirendra Kumar
ISBN 1-932159-58-4
Printed and bound in the . Printed on acid-free paper
**********
Library of Congress Cataloging-in-Publication Data
Kumar, Dhirendra, 1942-
Six sigma best practices : a guide to business process excellence for diverse industries / by
Dhirendra Kumar.
p. cm.
Includes index.
ISBN-10: 1-932159-58-4
ISBN-13: 978-1-932159-58-5 (hardcover : alk. paper)
1. Total quality management. 2. Six sigma (Quality control standard). I. Title.
2006
′013--dc22 2006005535
This publication contains information obtained from authentic and highly regarded sources.
Reprinted material is used with permission, and sources are indicated. Reasonable effort has
been made to publish reliable data and information, but the author and the publisher cannot
assume responsibility for the validity of all materials or for the consequences of their use.
All rights reserved. Neither this publication nor any part thereof may be reproduced,
stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording or otherwise, without the prior written permission of the publisher.
The copyright owner’s consent does not extend to copying for general distribution for pro-
motion, for creating new works, or for resale. Specific permission must be obtained from J. Ross
Publishing for such purposes.
Direct all inquiries to J. Ross Publishing, Inc., 5765 N. Andrews Way, Fort Lauderdale,
FL 33309.
Phone: (954) 727-9333
Fax