文档介绍：Sub-module 10 Booking a Table
“工学结合新思维”高职高专财经类十二五规划系列教材
petence
Competence Objectives:
--how to take and accept a reservation
by phone
--how to ask for the special requirements
and offer help
--how to solve the possible problems in a
reservation satisfactorily
Contents
Job Knowledge and Experience
1
Sample Cases
2
Technical Training
3
Introduction to Hotels
4
Job Knowledge and Experience
If you want to be an operator who is responsible
for taking reservations in the restaurant, please
Keep the following guidelines in your mind:
Show courtesy and enthusiasm during your entire service by using appropriate expressions such as “Good morning/afternoon/evening. This is ** Restaurant. May I help you?”, “You can be assured that we’ll try our best.”, “Thank you for calling. We look forward to having you with us.”;
Note the name of the guest or the party exactly. If necessary, you should write down the spelling of each name;
Job Knowledge and Experience
Request the date and the sit-down time. If the date or time is booked, offer an alternative to your guest;
Get the phone number of your guest for reconfirmation and in case there is an unexpected problem;
Note the number of the guests in the party and any special considerations;
At the peak days, you need to state clearly your cut-off time and reservation amendments or cancellation policies in advance to the guest.
Sample Cases
Case 1
1. We open at 6:00, sir, and we take last orders at 11:30.
先生,我们六点钟开始营业,结束最后点菜的时间是十一点半。
2. What time would you like your table?
您想订什么时间的餐位?
3. Please book it under the name of Mr. Black.
请以布莱克先生的名义预订吧。
4. Although I cannot guarantee anything, please be assured that we’ll try our best.
虽然我不能保证什么,但请放心,我们会尽我们最大的努力。
Sample Cases
Case 2
1. I need 8 tables and 2 private rooms.
我需要订八个单桌和两个包间。
2. First, I beg to offer my most sincere congratulations, sir.
先生,首先请接受我对您和新娘的衷心祝贺。
3. We offer four main regional cuisine of China, that is, Shangdong cuisine, Cantonese c