文档介绍：Our Winning Ways
我们的致胜之道
IHG Corporate Culture -Our Winning Ways
洲际酒店集团企业文化---我们的致胜之道
Do the right thing 做对的事
Show we care 体现关爱
Aim higher 追求卓越
Celebrate difference 求同存异
Work better together 协作共赢
Our Winning Ways 我们的致胜之道
• We keep our promises and we don’t let people down 我们履行自己的承诺而不失信于他人
• We seek out the facts and trust our judgment
我们尊重事实并相信自己的判断
• We take decisions even when they’re difficult 即使有时是困难的,我们仍然勇于做出决定
We always do what we believe is right and have the courage and conviction to put it into practice, even when it might be easier not to. We are honest and straightforward and see our decisions through.
我们始终做我们认为正确的事,即使会面临困难,我们还是有勇气将之付诸于行动。我们正直,坦诚,并能坚持到底。
Do the right thing 做对的事
• We treat people as individuals 我们将每个人视为一个独立的个体来对待
• We look and listen for the little things that make a difference 我们积极寻找让我们体现关爱的细节之处
• We use our experience to find new ways to deliver great service 我们利用过去的经验找出提供优异服务的新途径
We want to be pany that understands people’s needs better than anyone else in our industry. This means being sensitive to others, noticing the things that matter and taking responsibility for getting things right.
在同业中,我们力求比其他公司更能理解人们的需求。这意味着关注他人,留意周围的事物,察觉事情的重要性,并能主动担负起更正失误的责任。
Show we care 体现关爱
We aim to be acknowledged leaders in our industry, so we have built a team of talented people who have a real will to win. We strive for ess and value individuals w