文档介绍：1:Hotel structure
Front Office Department/room department
Food & Beverage Department
Sales & Marketing Department
Accounting Department
Human Resources Department
Responsibilities of the rooms department include:
----reservations,
----guest reception,
----room assignment,
----tracking the status of rooms (available or occupied),
----prompt forwarding of mail and phone messages, security,
----housekeeping of guest rooms and public spaces such as ----lobbies, and
----answering guests’ questions.
The front office is one of the most important departments in a hotel,
A hotel’s front office is where guests are greeted when they arrive, where they are registered and assigned to a room, and where they check out.
---- the telephone operator, other munications functions, and the bell staff or those employees responsible for delivering luggage and messages and attending to special guest requests also fall under the front office umbrella. -----The reservations department takes and tracks the hotel’s future bookings.
-----The housekeeping department is responsible for cleaning guest rooms and public spaces.
A large hotel might well have a coffee shop, a gourmet restaurant, a poolside snack bar, room service, two banquet halls, and ten function rooms where food and beverages are served. It might also have a lounge, a nightclub, and a lobby bar.
The primary function of the food and beverage department is to provide food and drink to a hotel’s guests.
The food service department posed of the individual restaurant and outlet managers, maitre d’s, waiters, waitresses, and bus help.
The primary responsibility of the sales managers who make up the marketing and sales department is sales, or the selling of the hotel
facilities and services to individuals and groups.
Sales managers sell rooms, food, and beverages to potential clients through advertising, Attendance at association and conference meetings, and direct contacts.
Individual sales managers often specialize