文档介绍：Energy & UtilitiesNovember, 2001Business Consulting Providing Management Consulting Services to the Power Industry in China1? 2001 Andersen. All rights Situation in China and the Challlenges for panies Opportunities for BPR and ERP2? 2001 Andersen. All rights Situation in China and the Challlenges for panies 3? 2001 Andersen. All rights major stakeholders evident in other power markets are yet to fully develop in ChinaUtilityUtilityGovernmentGovernmentCustomersCustomersEmployeesEmployeesEnvironmentEnvironmentShareholdersShareholders?Captive customers cannot choose their supplier of power?Low expectations of service?Low consumption per capita?Employees are captive with little choice to move between employers?Staff Turnover <1% in panies?The PRC government is yet to enforce major environmental regulations as are evident in most other deregulated markets?Few panies are fully privatised?No provincial utilities privatised?Plans for reform have been spoken of, but no concrete decision yet madeRegulatorsRegulators?Effective “self regulation” through ?No independent regulatory body4? 2001 Andersen. All rights our work with a number of provincial utilities, we observe a number of areas where opportunities exist to significantly improve operating performance?Inability to accurately account for different functional segments (Generation,Transmission, Distribution and Retail)?Lack of quality financial information generally and inadequate management reporting?Management to technical KPIs and some financial ones, but a broad group of performance measures not used?Excessive duplication of effort between business units (eg. accounting, purchasing conducted at multiple locations)?Duplication of data entry through lack of integration of technology?Excessive manual processing of major transactional tasks, and some pletely lacking any form of technology (ie. paper-based records)?