文档介绍：The Solutions to Some Emergencies in Travel Activities
Guarantee the safe of tour members’ luggage during the transportation is one of the tour guide’s duties. However, not everything can go well as you order. Suppose that you are a tour guide, one of the tourists’ luggages is lost, and what are you going to do next?
Be calm and resourceful
Analysis the possibility of the lost luggage and try to get them back
Keep in touched with related departments so as to know about the new advance in the survey
If the luggage is stolen by a thief, report it to the policemen immediately.
A tour guide works in an environment where all kinds of unpredictable accidents can raise .When a tourist is reported missing during a tour, how will you deal with such situation?
Be sure to take care of and arrange well for other tourists while you are trying to find the missing tourist.
Immediately efforts must be made to locate the tourist in the scenic spot where he or she lost.
Keep contact with the front desk of the hotel staff to notify whether the lost guest show up in the hotel.
Report it to your travel agency and seek help from the nearest police station.
3. Greeting guests is an important part of tourism. We all clearly know that the tour guide is not only the representative of his or her travel agency, but also the image of a tour destination. As a result, in order to shape your first good impression to your traveling guests, what will you do to prepare well at railway station & airport?
Reform the accurate schedule time when tourists will arrive at the destination.
Show up at the railway station & airport at least 30 minutes earlier to give yourself more time to arrange for uncertainties.
Be sure to wear uniforms with a badge or a cap with an insignia(logo)of pany and make sure that you got your smart shoes and your hair be bed.
Time permitted, greet everyone courteously with a firm handshake and remember to give each one an affirmative nod and eye contact as yo