文档介绍：KCNS eInfrastructure or work Services
Evolution or Revolution?
Reasons for Convergence
Competitive Advantage
“We have only two sources petitive advantage:
1) the ability to learn more about our customers faster than petition and
2) the ability to turn that learning into action faster than petition.”
Jack Welch, CEO of GE, outlining petitive strategy for the next century
Competitive Advantage
work has e the primary means for anizations to petitive market advantages (Gartner Group).
As a result of petitive advantage gained work infrastructures that deliver high levels of reliability, performance and secure access, the worldwide connectivity services market is forecast at $ billion in 1998, growing to $ billion by 2003, with pound annual growth rate (CAGR) of percent.
petitive Advantage
The work Elements: Performance, reliability, and security
The petitive Advantage
PERFORMANCE SOLUTIONS — infrastructure products
RELIABILITY SOLUTIONS — NOC products
SECURITY SOLUTIONS— security products
The SOLUTION Elements:
1990
1995
1999
2010
MUNICATIONS
ANY TIME
ANY PLACE
ANY APPLICATION
Information / Service Economy
Transitional Economy
Managed Service Economy
“Period of Creative re-Interpretation”
“Period of Transformed Acceptance”
Growth Processes
Nolan’s Stages Theory: Updated for the 1990’s
munications Era
Network / Enterprise Era
2001
Vision: “Any Application, Any Device, Anytime”
Transactions
Content
Communi-
cations
Various
ponents
Any Application
Applications
Examples
Voice
Email
Messaging
Fax
Address book
Mapquest
Airport
departures
Ordering
Payment
Check in
Scheduling
Contact mgt
Account mgt
Examples
Personal Information management
Field service
Mobile sales force
Pizza ordering
Flight check in
Car maintenance mgt
GSM
CDMA
PSTN
Bluetooth
Any
Transport
Multiple
Devices
SMS
WAP
J2ME
Voice
HTTP
Define the Market: work Services
The emergence S to the mainstream will mark the next logical step in t