文档介绍：puting Best Practices 1
Foreword
The evolution of managing puting Services in principles and practices provided
by t he best pr actices I T Service M anagement framework provides the mholistic ore
guidance needed for an industry that continues to mature and develop at a rapid pace.
anizations and individuals who had previously struggled with their adoption and
implementation of Cloud C omputing solutions will co ntinue t o f ind c hallenges in
implementing a m anagement framework as part of their approach for governance of their
puting initiatives. In light of this, the primary goal of this book is toprovide the
support m aterials needed t o enable t he un derstanding and a pplication o f t he S ervice
Management framework in a puting Solution.
prehensive book is designed as an easy reference that will walk you through the
5 Li fecycle cr itical st eps you n eed t o t ake t o cr eate a essful portfolio o f managed
puting IT Services. In addition you will learn how to m anage and refine your
puting service portfolio as pany's business evolves.
We hope you find this book to be a useful tool in your educational library and wish you well
in your IT Service Management for puting career!
ITIL® i s a R egistered C ommunity T rade M ark of O GC ( Office of G overnment C ommerce, Lo ndon, U K), and is
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Copyright The Art of Service
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puting Best Practices 2
Contents
Foreword .................................................................................................................................................................... 1
1 Introduction ...................................................................................................................................................... 5
The Four Per