文档介绍：STANDARDOPERATINGPROCEDURES标准操作程序HSKP-001 LostandFound失物招领HSKP-002 EnteringGuestRooms进入客房 HSKP-003 ShoeShineService擦鞋服务HSKP–004GUESTREQUESTITEMS客人要求项目HSKP-005 GuestRequestItems客人要求项 HSKP-006 RoomWaitRequests房间等候要求HSKP-007 WorkOrders维修通知单HSKP-008 essToGuestRooms允许进入客房HSKP-009 Gratuities/Tips赠物/小费 HSKP-010 mand指挥系统HSKP-011 HandlingGuestLaundry处理客人洗衣HSKP-012 DefinitionofAGuest一个客人的定义HSKP-013 plaints处理客人投诉HSKP-014 JobSafety工作安全HSKP-015EquipmentUsage设备使用HSKP-016Newspaper&Magazines报刊杂志HSKP-017ReceptionService接待服务 HSKP-018 QualityControl质量控制HSKP-019 Normal,ExpressandPressingService正常,快洗及烫衣服务HSKP-020 GuestLaundryPickUp&Distribution客人送洗衣物收集发放 STANDARDOPERATINGPROCEDURESSubject:LOSTANDFOUND失物招领EffectiveDate::HSKP-001Issuedby::1of4Approvedby:GeneralManagerDistribution:mitteeDepartmentHeadA&B:,以便在客人询问时能及时地反应。PolicyStatement政策ItisthepolicyofHotelthatEmployeesareexpectedtocheck-&,,theyshouldturnitintotheLost&,所有丢失物品应被登记及包装,应记录包括员工姓名,房号,日期等相关信息。然后员工应将这些物品及时上交给失物招领处,以便进一步作好标记工作。Procedure:程序LOSTITEMS丢失物品Shouldanyitembereportedlostwithintheconfinesofthehotel,,应直接向客房部提出,该部门负责记录及保存所有无人认领的物品。Theseitemsmustbeloggedandinclude:所有失物应被登记,包括以下项目:Name&Address姓名及地址Itemdescription物品描述Wherelost,whenandtime何处何时丢失Contacttelephonenumber联系电话ShoulditbefoundthatHousekeepinghasnorecordoftheiteminquestion,