文档介绍：崇明县信息委
综合运维服务管理平台
(CNM ServiceDesk)
管理员使用手册
上海理想信息产业(集团)有限公司
目录
1 简介...............................................................................................................................................9
2 系统要求......................................................................................................................................10
3 M ServiceDesk ...................................................................................................10
M ServiceDesk..............................................................................................10
M ServiceDesk..............................................................................................15
4 M ServiceDesk ...................................................................................................15
M ServiceDesk服务器..................................................................................15
M ServiceDesk服务器..................................................................................16
M ServiceDesk客户端..................................................................................16
5 请求.............................................................................................................................................17
创建新请求.....................................................................................................................17
快速创建.............................................................................................................17
应用模板.............................................................................................................18
提供请求明细.....................................................................................................18
指派请求到队列/技术员....................................................................................19
附加的请求明细.............