文档介绍：Effective Meeting Management
Goals of this module
To discuss meeting management concepts and roles played by work team members to ensure effective meeting es
Teach you the tools and techniques of effective meeting management
To understand one of our critical differentiators in delivering to clients
© 2004 Capgemini - All rights reserved
Regardless of your role, you are judged on how you handle a meeting
Time
Management?
Managerial / Leadership
Skills?
Executive
Presence?
Problem
Solving
Capabilities?
We participate in all types of meetings
Kick-off
Project coordination
Programme update
Close-out
Briefing
Coaching
Mobilisation events
Brainstorming sessions
Steering group meeting
Performance review
Decision making
Validation
Gathering information
Sales meeting
…
Depending on the objectives, meeting require the right amount of presentation and facilitation skills
Source: How to Lead Work Teams: Facilitation Skills, Fran Rees.
Lecture / Presentation
Facilitating
Presenting
80%
20%
80%
20%
50%
50%
Decision making
Problem-solving
Brainstorming
One-way information sharing
Two-ways information sharing
Mobilisation
Meeting Roles
© 2004 Capgemini - All rights reserved
A minimum of three roles is required to run a essful meeting
Additional roles can be assigned
Time Keeper
Experts
Decision Maker
Observer
“Bad Guy”
…
RESOURCES
FACILITATOR
LEADER
Meeting roles: Leader
“Owns” the meeting – sets the objectives
Determines the participants
Provides support, information, and resources
Sets the tone
Encourages creativity
Makes decisions
Demand serious preparation, attention, and effort
Set high, but reasonable and achievable expectations
Speak in terms of “we” instead of “I”
Make the team realize that the task is important
The meeting leader owns the content and output of the meeting
The meeting leader is generally the person who wants to know “the answer”
Sets the objectives of the meeting
Agrees attendees
Provides support, information and resour