文档介绍：ISeB (2004) 2:207–222
DOI: -004-0035-5 Information
Systems
and
e-Business
Management
Ó Springer-Verlag 2004
Supply chain management information systems
capabilities. An exploratory study
of electronics manufacturers
Tim S. McLaren1, Milena M. Head, Yufei Yuan
Degroote School of Business McMaster University 1280 Main Street West,
Hamilton, Ontario, Canada L8S 4M4 (e-mail: mclaren@)
Abstract. Supply Chain Management Information Systems (SCM IS) play
an increasingly critical role in the ability of firms to reduce costs and increase
the responsiveness of their supply chain. This paper develops an empirically
supported model of anizational capabilities enabled by SCM IS. The
model integrates and enriches theoretical and empirical studies pet-
itive strategy, supply chain management, and anizational informa-
tion systems. Evidence from an exploratory case study of three large firms
in the electronics manufacturing industry is examined to build a better-
supported theory of SCM IS capabilities. The findings suggest ani-
zational capabilities enabled by SCM IS can be conceptualized as the level of
support provided for: operational efficiency; operational flexibility; internal
planning and analysis; and external planning and analysis. The theoretical
model furthers an understanding of SCM IS capabilities and is sufficiently
developed to permit operationalization for future studies evaluating the
effectiveness of SCM IS.
Key words: IS capabilities, competitive strategy, supply chain management,
multiple case study
1 Introduction
Supply Chain Management Information Systems (SCM IS) play an
increasingly critical role in the ability of firms to reduce costs and increase
the responsiveness of their supply chain (Chopra and Meindl 2001; Dagenais
and Gautschi 2002; Lee 2000). SCM IS are information systems (IS) used to
coordinate information between internal and external customers, suppliers,
distributors, and other partners in a supply