文档介绍：ARTICLE IN PRESS
Int. J. Production Economics ] (]]]]) ]]]–]]]
A framework for supply chain performance measurement
A. Gunasekarana,*, C. Patelb, Ronald E. McGaugheyc
a Department of Business Administration, University of Illinois at Springfield, One University Plaza, Springfield, IL 62703-5407, USA
b Ace InfoTech, Inc., 406 Wellington Drive, Streamwood, IL 60107, USA
c Department of Management Information Systems, The University of Central Arkansas, Conway, AR 72035-0001, USA
Abstract
Supply chain management (SCM) has been a ponent petitive strategy to anizational
productivity and profitability. The literature on SCM that deals with strategies and technologies for effectively
managing a supply chain is quite vast. In recent years, organizational performance measurement and metrics have
received much attention from researchers and practitioners. The role of these measures and metrics in the ess of an
organization cannot be overstated because they affect strategic, tactical and operational planning and control.
Performance measurement and metrics have an important role to play in setting objectives, evaluating performance,
and determining future courses of actions. Performance measurement and metrics pertaining to SCM have not received
adequate attention from researchers or practitioners. We developed a framework to promote a better understanding of
the importance of SCM performance measurement and metrics. Using the current literature and the results of an
empirical study of selected panies, we developed the framework presented herein, in hopes that it would
stimulate more interest in this important area.
r 2003 Elsevier . All rights reserved.
Keywords: Supply chain; Performance measurements; Metrics; Empirical analysis; Framework
1. Introduction in many industries, especially those in manufactur-
ing, are trying to better manage supply chains.
By the late 1980s, outsourcing in US industries Important techniques/methodologies like jus