文档介绍：Customer-&-CenteredDesignimportant?HPCustomer-DS):Whoarewe?Overview:WherewefitintheProductDevelopmentProcessCaseStudy:plexapplicationsuiteCaseStudy:paqandHPsupportwebsitesDate2WhyisCustomer-CenteredDesignImportant?Date3HPCustomer-DS): petencyincustomerresearchanddesigninguserinterfaces,withfacilitiesaroundthecountryStaffeducatedandexperiencedincognitive&physiologicaldisciplinesCentralizedresourceforHPdesignteamswhodonothaveresearch,design,&testingskillsPrimaryvalueaddtoHPdesignteams:ImprovedevelopmentprocessbybringingHPdesignteamstogether,monproductvisionBringtargetusersofproductstogetherwithdesignteamstodefine,design,developcustomer-centeredproductsDate4ProductDevelopmentProcess:OverviewOurFocus:Useranalysis,requirementsProductdefinition,design,&developmentforeaseofuseandusefulnessOtherElementsoftheCustomerExperience:Ordering,deliveryDocumentationInstallationIntegrationwith3rdpartyproductsCustomerSupportDate5CaseStudy:workManagementChallengesVerylargescale,works–thousandsofdevices,plextomanageNeedcontinuous,esstocriticalbusinessdataImagineaharddrivecrash!Real-timemonitoringFasttroubleshootingDate6CaseStudy:plexApplicationSuiteChallenges:VagueproductconceptCustomers’priorities?DevelopingasharedvisionSolutions:CustomerfocusgroupsDesignedsketchyprototypes,customersfilledinblanksValue:Requirements,workrepresentationViewofbusinessapps,dataPlanningDate7CaseStudy:plexApplicationSuiteChallengesWhatdetailsdousersneedandexpect?Requirementsrisks:plete,failuretoconfirmSolutions:RefinedprototypeswithmoredetailsIterativeresearchtodefinenextlevelofdetailValue:Detailsforinfo&taskflow(,clickingbehavior)Avoidedcostlyre-designRequirementsDate8CaseStudy:plex:hundredsofdetailsTradeoffs:easeofuseversusdevelopmentcostSolutions:Iterativeuserinterfacedesign,prototyping,testingUIspecification,evaluationCross-suitestyleguideValue:ContinuoususerfocuskeepsdesignusableandalignedwithrequirementsCross-teamcoordinationtoensur