文档介绍：Chapter 4 Enquiries and Replies
Correspondence
English Business
An enquiry is to made seek a supply of products, service or information.
Chapter Four Inquiry and Replies
Points for attention
Most enquires are made by buyers to sellers.
Types:
General enquiry: the importer may only ask for catalogues, price lists, samples, or other general information about the goods from the exporter.(1)
Specific enquiry: inviting a quotation or an offer for the goods he wishes to buy, may request detailed information about the price, quantity, specifications, terms of payment, delivery, and so on, concerning the particular goods that interest the buyer. (.)
Points for attention
A detailed enquiry may includes:
Name and description modity
Terms of price (CIF, FOB, etc.)
Quality or specification
Quantity
Discounts
Catalogue
Delivery date
Terms of payments (by L/C or otherwise)
Packing method
If it is the initial contact between the two parties, the importer should begin the letter by telling how he has obtained the supplier’s name, details of his pany and business scope will also be included. ()
Points for attention
Although an enquiry is not legally binding upon either the exporter or the importer, it is the first step towards essful business and should be handled with great care.
Guidelines in writing enquiries:
Tell the reader where you learnt of pany and its products. Moreover, you can introduce your own business and the products it deals in.
The enquirer should state simply, clearly and concisely what he wants– general information, a catalogue, price list, or a sample.
Enquiry should be specific and provide the necessary details to enable the receiver to answer the pletely.
You should mention the size of your order, as large orders may obtain a favorable quotation. Also state your terms of methods of payment.
Indicate clearly why and when you must have the information and end on an optimistic note and request an early reply.
ADDITIONALLY REFER TO P