文档介绍：Human Resources & Job Design
Southwest Airlines
Profitable for over 30 years while United, Northwest, Delta, and USAir lost billions
Key strategy is human resources
Culture of caring for people in the totality of their lives, not just at work
Spends more to recruit and train
than any other airline
Southwest Airlines
Empowered employees
Wages higher than industry average
Stock options for some employees
Employees treated like customers
es from people, not gimmicks or special equipment
Human Resource Strategy
The objective of a human resource strategy is to manage labor and design jobs so people are effectively and efficiently utilized
People should be effectively utilized within the constraints of other operations management decisions
People should have a reasonable quality of work life in an atmosphere of mitment and trust
HUMAN RESOURCE STRATEGY
Product strategy
Skills needed
Talents needed
Materials used
Safety
What
Schedules
Time of day
Time of year (seasonal)
Stability of schedule
When
Location strategy
Climate
Temperature
Noise
Light
Air quality
Where
Process strategy
Technology
Machinery and equipment used
Safety
Procedure
Individual differences
Strength and fatigue
Information processing and response
Who
Layout strategy
Fixed position
Process
Assembly line
Work cell
Product
How
Constraints on Human Resource Strategy
Labor Planning
Employment Stability Policies
Follow demand exactly
Matches direct labor costs to production
Incurs costs in hiring and termination, unemployment insurance, and premium wages
Labor is treated as a variable cost
Labor Planning
Employment Stability Policies
Hold employment constant
Maintains trained workforce
Minimizes hiring, termination, and unemployment costs
Employees may be underutilized during slack periods
Labor is treated as a fixed cost
Work Schedules
Standard work schedule
Five eight-hour days
Flex-time
Allows employees, within limits, to determine their own schedules
Flexible work week
Fewer