文档介绍：RamadaPlazaGuiyangFRONTDESKMODULE“HowtoexchangeT/uest”ROOMS02-?财务部通知你,昨天你收的一张旅行支票客人签字签错了地方,?Introduction(前言)wowThisformsthebasefora这一切源自ExperienceatRamadaPlazaGuiyang莅临华美达神奇大酒店的独特体验Introduction(前言)WewanteveryGuesttofeelThehoteltouch我们期望每位客人都能感受到酒店温情BytheendofthisSession,ourObjectiveistoensurethatyouhavelearned“HowtoperformtravelerCheque”withconfidence,ordingtoourdefinedstandards在本次课程的结尾,我们的目标是确保你能按照我们讲授的标准学会“如何兑换旅行支票”Objective(目标)(查看旅行支票)WhattotakenotewhenreceivingTC?收到旅行支票时要注意什么?WhatiftheGuestisacityGuest?如果不是住店客人怎么办?Mustbefromin-(查看旅行支票)ept?如何婉拒店外客人?WhatistheonlyexceptionwherewecanexchangeforacityGuest?什么情况下可以为店外客人兑换?“Sir/Madam,Iamafraidwearenotabletoexchangefromyou.“抱歉,我们只为住店客人提供兑换服务”.WhenCityguestspentmoneyinourhoteloutletsbutwithoutRMB,,(签名不同)Whatshouldwedoiftheguest’ssignatureisdifferentwiththeoneontop?如果客人的签名跟支票上的不一样怎么办?-signbesidesthewrongone,(输入电脑系统),财务每天负责更新HowcanwefindthediffidentexchangeratesforcurrencyandTC?怎样区别现金与支票的不同兑换价?(开兑换单)Howtoissuetheexchangememo?怎样开兑换单?Directlyfromsystem电脑中直接打印出(手工开具)(客人签字)WheretoobtainGuestsignatures?客人在什么地方签字?Refertobankrequirement参照银行要求