文档介绍：The Manager’s
Survival Guide
Other titles in the Briefcase Books series include:
Customer Relationship Management by Kristin Anderson
and Carol Kerr
Communicating Effectively by Lani Arredondo
Performance Management by Robert Bacal
Recognizing and Rewarding Employees by R. Brayton Bowen
Motivating Employees by Anne Bruce and James S. Pepitone
Six Sigma for Managers by Greg Brue
Leadership Skills for Managers by Marlene Caroselli
Negotiating Skills for Managers by Steven P. Cohen
Effective Coaching by Marshall J. Cook
Conflict Resolution by Daniel Dana
Project Management by Gary R. Heerkens
Managing Teams by Lawrence Holpp
Hiring Great People by Kevin C. Klinvex,
Matthew S. O’Connell, and Christopher P. Klinvex
Retaining Top Employees by J. Leslie McKeown
Empowering Employees by h L. Murrell and
Mimi Meredith
Presentation Skills for Managers by Jennifer Rotondo
and Mike Rotondo
The Manager’s Guide to Business Writing
by Suzanne D. Sparks
Skills for New Managers by Morey Stettner
Interviewing Techniques for Managers by Carolyn P. Thompson
Managing Multiple Projects by Michael Tobis and Irene P. Tobis
To learn more about titles in the Briefcase Books series go to
You’ll find the tables of contents, downloadable sample chap-
ters, information on the authors, discussion guides for using
these books in training programs, and more.
A
Briefcase
Book
The Manager’s
Survival Guide
Morey Stettner
McGraw-Hill
New York Chicago San Francisco Lisbon London
Madrid Mexico City Milan New Delhi San Juan
Seoul Singapore Sydney Toronto
Copyright © 2002 by The McGraw-panies, Inc. All rights reserved. Manufactured in the United States of
America. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be repro-
duced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior writ-
ten permission of the publisher.
0-07-141543-2
The mat