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Addison Wesley Professional - CMMI for Services - Guidelines for Superior Service - 2nd Edition - Mar 2011.pdf

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Addison Wesley Professional - CMMI for Services - Guidelines for Superior Service - 2nd Edition - Mar 2011.pdf

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Addison Wesley Professional - CMMI for Services - Guidelines for Superior Service - 2nd Edition - Mar 2011.pdf

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文档介绍:ptg
Process Areas by Process Area Category
Service Establishment and Delivery
Incident Resolution and Prevention (IRP) (p. 315)
Service Delivery (SD) (p. 539)
Service System Development (SSD) (p. 561)
Service System Transition (SST) (p. 595)
Strategic Service Management (STSM) (p. 609)
Project and Work Management
Capacity and Availability Management (CAM) (p. 261)
Integrated Work Management (IWM) (p. 335)
Quantitative Work Management (QWM) (p. 461)
Requirements Management (REQM) (p. 483)
Risk Management (RSKM) (p. 493)
Supplier Agreement Management (SAM) (p. 509)
Service Continuity (SCON) (p. 523) ptg
Work Monitoring and Control (WMC) (p. 621)
Work Planning (WP) (p. 633)
Process Management
Organizational Process Definition (OPD) (p. 375)
Organizational Process Focus (OPF) (p. 389)
Organizational Performance Management (OPM) (p. 405)
Organizational Process Performance (OPP) (p. 425)
Organizational Training (OT) (p. 441)
Support
Causal Analysis and Resolution (CAR) (p. 281)
Configuration Management (CM) (p. 291)
Decision Analysis and Resolution (DAR) (p. 305)
Measurement and Analysis (MA) (p. 357)
Process and Product Quality Assurance (PPQA) (p. 453)
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Generic Goals and Generic Practices
GG 1: Achieve Specific Goals (p. 193)
GP : Perform Specific Practices
GG 2: Institutionalize a Managed Process (p. 193)
GP : Establish anizational Policy
GP : Plan the Process
GP : Provide Resources
GP : Assign Responsibility
GP : Train People
GP : Control Work Products
GP : Identify and Involve Relevant Stakeholders
GP : Monitor and Control the Process
GP : Objectively Evaluate Adherence
GP : Review Status with Higher Level Management
ptg
GG 3: Institutionalize a Defined Process (p. 248)
GP : Establish a Defined Process
GP : Collect Process Related Experiences
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CMMI® for Services
Second Edition
ptg
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The SEI Series in