文档介绍：提高耳鼻咽喉科护理满意度的科学管理策略
作者:莫木琼罗灿峤唐锦珠
【摘要】目的探讨提高耳鼻咽喉科护理满意度的方法。方法通过不断学习医院的规章制度和通过完善有关管理和考核制度,对护理人员进行规范化培训,严格执行护理程序,促使护士树立服务新理念,不断提高自身的综合素质。结果护患关系改善,护理满意度提高。结论只有严格执行护理程序,科学地管理临床科室,才能提高护理满意度,提高护理质量,更好地为患者服务,促进卫生事业的和谐发展。
【关键词】提高; 耳鼻咽喉科; 护理满意度;制度;科学策略
【Abstract】 Objective Discuss the strategy to improve the satisfactory in otorhinolaryngology nursing care. Methods By continuously studying hospital rules and regulations and perfecting related manegement and examination system, standardize the training of the nursing staff,strictly implement nursing processure, urge the nurse to establish the new concept in service, continuously improve prehensive quality of their own. Results The patient-nurse relationship improved, nursing satisfaction improved. Conclusion Only by strictly implementing nursing processure, scientifically management clinical department, could the nursing satisfaction and quality improved, serve the patients better, promote the
harmonious development of the health service.
【Key words】 Improvement; Otorhinolaryngology; Nursing satisfaction; System;Scientific strategy
耳鼻咽喉科护士业务技术难度大,风险性高,许多患者由于疾患影响不能很好地接受护理人员的指导,这对护理工作要求更高。如何对耳鼻咽喉科护理工作进行科学管理,使患者满意度提高,是一个重要课题[1]。我科通过完善有关管理和考核制度,对护理人员进行规范化培训,严格执行护理程序,合理布置住院环境等,提高了护理质量,每年护理部考核,患者满意度均在98%以上。
1 完善制度及考核
随着本专科业务量不断增加,每年有新的护士加入;工作时间少于5年的低年资护士占总人数的50%以上,年龄结构年轻化,完善制度成为必然。我科严格遵守医院的规章制度如:科内设备管理制度,护理风险