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Automotive
Quality Systems
Handbook
David Hoyle
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Butterworth-Heinemann Ltd
Linacre House, Jordan Hill, Oxford OX2 8DP
225 Wildwood Avenue, Woburn, MA 01801-2041
A division of Reed Educational and Professional Publishing Ltd
A member of the Reed Elsevier plc group
OXFORD BOSTON JOHANNESBURG
MELBOURNE NEW DELHI SINGAPORE
First published 2000
© David Hoyle 2000
All rights reserved. No part of this publication
may be reproduced in any material form (including
photocopying or storing in any medium by electronic
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Designs and Patents Act 1988 or under the terms of a
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90 Tottenham Court Road, London, England W1P 9HE.
Applications for the copyright holders written permission
to reproduce any part of this publication should be addressed
to the publishers
British Library Cataloguing in Publication Data
A catalogue record for this book is available from the British Library
Library of Congress Cataloguing in Publication Data
A catalogue record for this book is available from the Library of Congress
ISBN 0 7506 7243 9
Typeset by Butford Technical Publishing, Great Milton, Oxford
Printed and bound in Great Britain
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Contents
Preface xiii
Acknowledgements xv
Part 1 Understanding ISO/TS 16949 1
Chapter 1 The origins 3
Emergence of sector requirements 4
Emergence of mon certification scheme 13
Benefits 15
Chapter 2 Basic concepts 19
Quality 19
Classification of products and services 20
Quality and price 22
Quality and cost 22
High quality and low quality; poor quality and good quality 23
Quality characteristics 24
Quality, reliabil