文档介绍：ISO 9000
Quality Systems
Handbook
ISO 9000
Quality Systems
Handbook
Fourth Edition
Completely revised in response to ISO 9000:2000
David Hoyle
OXFORD AUCKLAND BOSTON JOHANNESBURG MELBOURNE NEW DELHI
Butterworth-Heinemann
Linacre House, Jordan Hill, Oxford OX2 8DP
225 Wildwood Avenue, Woburn, MA 01801-2041
A division of Reed Educational and Professional Publishing Ltd
A member of the Reed Elsevier plc group
First published 1994
Second edition 1994
Third edition 1998
Reprinted 1999
Fourth edition 2001
© David Hoyle 2001
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British Library Cataloguing in Publication Data
A catalogue record for this book is available from the British Library
Library of Congress Cataloguing in Publication Data
A catalogue record for this book is available from the Library of Congress
ISBN 0 7506 4451 6
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Printed and bound in Great Britain
Contents
Preface ix
Chapter 1 Introduction 1
Chapter 2 Basic concepts 18
Principles or prescription 18
Quality 19
The interested parties 22
The characteristics of quality 25
Achieving sustaining and improving quality 32
Summary 76
Basic concepts – Food for thought 77
Chapter 3 Role, origins and application of IS