文档介绍：华中科技大学
硕士学位论文
K集团公司总部部门绩效管理体系设计研究
姓名:龙斌
申请学位级别:硕士
专业:工商管理
指导教师:廖建桥
20061027
摘要
鉴于绩效管理在企业管理中的重要性和我国企业集团总部部门绩效管理中存
在的问题,本文以绩效管理有关理论为基础,结合国内外企业绩效管理实践经验
和K集团公司的具体需求,对 K 集团公司总部部门绩效管理体系进行重新设计,
并通过对实施效果的评估和分析,将设计的实践经验加以总结、提升,希望为我
国企业集团总部部门绩效管理提供一种可借鉴的模式。
全文共三个部分:第一部分主要介绍了K集团公司的基本情况,并对其部门
绩效管理现状做出诊断,为部门绩效管理体系设计提供思路。第二部分,首先对
此次设计的对象进行定义,进而明确了此次设计的原则;其次,在对部门绩效管
理的系统模型、过程模型、绩效管理工具研究、分析的基础上,提出了总部部门
绩效管理体系设计的思路和方法;最后综合运用 MBO、BSC、KPI、360 度考核等
绩效管理工具,制订出K集团总部部门绩效管理体系设计方案,并剖析了绩效管
理实践操作全过程。第三部分主要对K集团新、老部门绩效管理体系进行对比分
析,并对运行效果进行评估,得出了部门绩效管理的设计经验,希望能为企业管
理人士提供实际工作的参考。
关键词:企业集团总部总部部门绩效管理
I
Abstract
Considering the importance of Performance Management (PM) in the enterprise
management and the issues in our enterprise headquarter Departmental Performance
Management, based on the theories of Performance Management (PM), combined with
some practical experience of it in both domestic and foreign countries' companies, and
also the real demand in K Group enterprise, we re-designed the Departmental
Performance Management system in K Group Enterprise's headquarter, and e to a
conclusion and promotion on that practical experience of design, through the evaluation
and analysis of the effectiveness of that implementation. Hopefully this would be a
feasible model for our enterprises' headquarter Performance Management.
This paper includes the following three parts:
Part One mainly intruduces K Group Enterprise fundamentally, and does some
diagnosis on the current status of their Departmental Performance Management, and
provides some thoughts for the design of Departmental Performance Management
System. Part Two, firstly defines the objective of this design, therefore confirms the
principle of this system design; secondly, shows the ways and methods of the
headquarter departmental Performance Management system design, based on the
research of the departmental performance management's system module, process
module and performance management tools;