文档介绍：毕业设计(论文)
课题名称浅论中国饭店业员工的高流动率
摘要
任何一家饭店想要立足于社会,并有所发展,必须有维持饭店经营活动的资源。在这些资源当中,人力资源是饭店企业最重要的资源和财富。但是纵观目前中国饭店业,人力资源的开发不甚理想,其中最主要的原因就是员工流动率过高。原因主要有饭店方面存在的原因;也有员工自身方面的原因;还有市场方面的原因;当然也有决定员工跳槽动机产生的社会条件。这些原因给饭店业所带来的影响是严重的,他们将导致饭店的服务质量下降;提高人力资源成本;使饭店员工队伍不稳定;极大地影响员工士气;使饭店业务受损。
因此,本文针对这些原因及其带来的影响进行了探析,给出了几个建议性方案。
关键词:
中国饭店业;人力资源;员工流动率
Abstract
Any hotel wants to base on the society, and has thedevelopment, must have maintains hotel management the resources. Inthe middle of these resources, the human resources are the hotelenterprise most important resources and the wealth. But looks over thepresent China hotel industry, human resources development not reallyideal, most main reason is the staff rate of flow excessively is reason mainly has the reason which the hotel aspect exists; Alsohas the staff own aspect the reason; Also has the market aspect thereason; Certainly also has decided the staff changes job the socialcondition which the motive produces. These reasons the influence whichbring for the hotel industry are serious, they will cause the hotelthe grade of service to drop; Enhances the human resources cost;Causes the hotel staff troop not to be unstable; Enormously affectsthe staff morale; Causes the hotel service to suffer injury. Therefore, this article and its brings in view of these reasons theinfluence carried on searched analyzes, has produced severalsuggestions
plans.
Key word:
Chinese hotel industry; Human resources; Staff rate of flow
目录
前  言……………………………………………………………………3
第1章中国当前饭店业员工高流动率现状………………………4
第2章造成饭店员工流动率过高的原因…………………………5
饭店方面存在的原因………………………………………5
员工自身方面的原因………………………………………7
市场方面的原因……………………………………………8
决定员工跳槽动机产生的社会条件…………………………8
第3章饭店员工流动率过高所带来的影响………………………9
员工的流失会影响饭店的服务质量…………………………9
员工流动率高将使饭店的人力资源成本上涨………………9
员工流动高也将造成饭店员工队伍不稳定,人心涣散,管理难度大………………………………………………………………………9
员工的流失可能使饭店业务受损……………………………10
员工的流失会极大地影响士气………………………………10
第4章降低中国饭店业员工高流动率的措施探析……………11
确立以人为本的管理思想………………………………