文档介绍：1***通信有限公司网络部电子运维工单填写规范(暂行)网络部网络监控处2011年4月适用范围:本规范适用于省级电子运维。2目录电子运维工单填写规范(暂行)............................................................................................1一、人工故障工单............................................................................................................3【工单适用情况】............................................................................................................3【派发要求】....................................................................................................................3【回复要求】....................................................................................................................5【模板示例1】:传输专业光缆中断有倒换,业务无影响.........................................6【模板示例2】:数据专业端口中断故障工单,业务无影响...................................7【模板示例3】:交换专业光缆中断有倒换,业务无影响.........................................8二、自动故障工单............................................................................................................9【工单适用情况】............................................................................................................9【派发要求】....................................................................................................................9【回复要求】..................................................................................................................10【模板示例1】:交换专业网元目的信令点不可达...................................................10三、任务工单..................................................................................................................11【工单适用情况】..........................................................................................................11【发布要求】:..............................................................................................................11【模板示例1】:会议通知...........................................................................................12【模板示例2】:信息上报...........................................................................................133一、人工故障工单【工单适用情况】人工故障工单是指在自动派单不具