文档介绍：Feature articles
Organizational change, learning and
metrics: hard and soft ways to effective
organizational change
Bob Garratt
Bob Garratt is Visiting Professor Prelude: a reminder of the history of our words
at Cass Business School and
Chairman of Board Performance Before rushing into yet another discourse on the importance of learning how to handle
Limited. E-mail: garratts change anizations, let us stand back and review the history and meaning of the words
@ we use. I use ‘‘change’’ to mean the movement from one stage of being to another. It is a
dynamic notion yet without values. I use ‘‘learning’’ to mean the personal acquisition of
attitudes, knowledge and skills which changes petences, understanding and
ultimately their beliefs. Learning and change are, therefore, continuously and inextricably
linked. They are caught in a cycle which, pleted, has moved the individual to
reinforce existing, or develop new, values. All learning has a moral dimension whether for an
individual, group anization. Ultimately that moral dimension will be seen by the
individual and others as good or bad. Because of this there can be no such thing as
‘‘non-learning’’. Despite much current rhetoric, not all learning is good. Indeed, repeated
experiences of bad learning leads to negative emotions which many who feel that all
learning is good may refer to as ‘‘n