文档介绍：ptg
Praise for
Customer Service:
New Rules for a Social Media World
“A s a m a j o r v o i c e i n t h e t r a v e l s p a c e , I ’m n o s t r a n g e r t o p o o r c u s t o m e r s e r v i c e — a n d
how to fix it. Peter has proven multiple times that it’s the little things you do before the
meltdown occurs that will save pany. I encourage anyone working with
clients or customers to read this book—multiple times!”
—Christopher Elliott
Consumer advocate
Ombudsman
National Geographic Traveler
“I’ve always said the three most important things in business are customer service,
customer service, and customer service. Now I’ll add a fourth—read this book!”
—Dayna Steele
Speaker, business consultant, and author of
Rock to the Top: What I Learned about ess from the World’s Greatest Rock Stars
ptg
“There is no question that customer service and, even more, customer perception can
make or break your business. I am glad that social media über-guru Peter Shankman
has finally deigned to share his secrets with the rest of us. This book belongs in every
businessperson’s library. It’s in mine!”
—Charles Justiz
Retired NASA pilot and author of Specific Impulse
“Peter’s a buzzsaw of ideas. The big risk is that your head will explode before you
implement this all. The beauty of a book is that you can read it slowly. Peter’s mind
moves so fast that, were you to receive these ideas in person, you couldn’t possibly
write fast enough to keep up.”
—Chris Brogan
President, Human Business Works, and publisher
Wow! eBook <>
“Peter Shankman gets his kicks jumping out of perfectly good airplanes. As it turns
out, that avocation may be an apt analogy for the world of social media. It is rising up
to meet you—fast—and if you don’t pull the ‘tweet’ chord in time, you are destined to
crater. Shankman offers pelling, engaging, humorous checklist of do’s and don’ts
for those who are still in a freefall—a bit dazed—wondering what happened to al