文档介绍：CHAPTER 10
Knowledge-Based Decision
Support: Artificial Intelligence
and Expert Systems
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Decision Support Systems and Intelligent Systems, Efraim Turban and Jay E. Aronson
6th ed, Copyright 2001, Prentice Hall, Upper Saddle River, NJ
Knowledge-Based Decision
Support: Artificial Intelligence
and Expert Systems
■ Managerial Decision Makers are
Knowledge Workers
■ Use Knowledge in Decision Making
■ Accessibility to Knowledge Issue
■ Knowledge-Based Decision
Support: Applied Artificial
Intelligence
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Decision Support Systems and Intelligent Systems, Efraim Turban and Jay E. Aronson
6th ed, Copyright 2001, Prentice Hall, Upper Saddle River, NJ
AI Concepts and Definitions
■ passes Many Definitions
■ AI Involves Studying Human
Thought Processes
■ Representing Thought Processes on
Machines
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Decision Support Systems and Intelligent Systems, Efraim Turban and Jay E. Aronson
6th ed, Copyright 2001, Prentice Hall, Upper Saddle River, NJ
Artificial Intelligence
■ Behavior by a machine that, if
performed by a human being, would
be considered intelligent
■“… study of how to puters
do things at which, at the moment,
people are better”(Rich and Knight
[1991])
■ Theory of how the human mind
works (Mark Fox)
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Decision Support Systems and Intelligent Systems, Efraim Turban and Jay E. Aronson
6th ed, Copyright 2001, Prentice Hall, Upper Saddle River, NJ
AI Objectives
■ Make machines smarter (primary
goal)
■ Understand what intelligence is
(Nobel Laureate purpose)
■ Make machines more useful
(entrepreneurial purpose)
(Winston and Prendergast [1984])
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Decision Support Systems and Intelligent Systems, Efraim Turban and Jay E. Aronson
6th ed, Copyright 2001, Prentice Hall, Upper Saddle River, NJ
Signs of Intelligence
■ Learn or understand from experience
■ Make sense out of ambiguous or
contradictory messages
■ Respond quickly and essfully to
new situations
■ Use reas