文档介绍：TrainingProcessNeedsAnalysisDesignDeliveryEvaluation1FourEvaluationLevelsReactionHowdoparticipantsfeelabouttheprogram?LearningTowhatextentdidtheparticipantsincreaseknowledge,improveskills,and/orchangeattitude?BehaviorTowhatextentdidtheirjobbehaviorchange?urred?(Quantity,quality,safety,sales,costs,profits,ROI)2LevelOne:ReactionWhatisevaluated?ContentTrainerMethodologyMaterialFacilitiesLogisticsRegistration3ExampleQuestionsProbabilityyouwilluseideasfromthissessioninyourworkContentrelevancetomyjobPracticalexamplesandexperienceSpeaker’sknowledgeofsubjectareaSpeaker’spresentation/facilitationskillsSpeaker’sabilitytorespondtoquestionsGroupparticipation4LevelOne:ReactionWhatisevaluated?Overall5ExampleQuestionsWhatdidyoulikemostabouttheprogram?Whatdidyoulikeleastabouttheprogram?Inwhatwayscouldthisprogrambeimproved?mendthiscoursetootherswhoareinterestedinthesubject?Whichofthefollowingfeatureswereimportantinyourdecisiontoattend?Rankinorderofimportance)6LevelOne:ReactionHowtoevaluate?QuestionnairesInterviewFocusGroupPhonesurvey7LevelOne:ReactionQuestionnaire:scalesExcellent Well Fair PoorExcellent VeryGood Good Fair PoorStronglyAgree Disagree76543 21High Low 10 98 76 543 218LevelOne:ReactionAdvantagesEasytoexecuteParticipantsarefreeSomerelationshiptoonjobperformanceIssuesPurelysubjectiveHaloeffect(smilesheet)HorneffectCentraltendencyTimepressure9LevelOne:ReactionTip1:highlightpurpose,hedegreethattheseminarmetyourneeds,wewouldlikeyoutogiveusyourhonestopinion…Tomakeourfuturesessionsasmeaningfulaspossible,