文档介绍：第一单元:工商管理概论劳动分[.:divisionoflabornP门化*:departmentalization授权:delegation信息流渠道:channelforinformationflow利益相关者:stakeholder运营资本:operationcapital既得利益:vestedinterest扁平化组织:anizationalchart顾客关系管理:customerrelationshipmanagement审计:mercialpaper金融机构:financialinstitution人寿保险:lifeinsurance养老金:pensionfund优惠税收待遇:preferentialtaxtreatment知识产权:intellectualproperty有形设施:physicalfacility大量生产顾客化模式:masscustomizationmodel分销渠道:distributionchannel财政平衡:fiscalbalance授权:delegation最终产品:endproduct直线职能:lineauthority管理层次:managementhierarchy装配加「.:assemblyprocess国内生产总值:grossdomesticproduct流程型生产:processmanufacturing公司治理:Corporategovernance运营资本:Operatingcapital第三单元:战略管理宏观环境:macro-environmental意向战略intendedstrategy中间立场:middleground可持续竞争优势:petitiveadvantage集权化组织:anization业务范围:businessline利基市场:targetniche董事会:boardofdirectors权变理论:contingencytheory规模经济:scaleeconomy产业组织:anization信息不对称:informationasymmetry有形和无形资产:tangibleandintangibleassets交易成本:transactioncost成本领先战略:cost-leadershipstrategy差异化战略:differentiationstrategy集中化战略:centralizedstrategy第四单元:人力资源管理工作分析:jobanalysis工作评价:jobevaluation斯特朗兴趣昂:表:pensationadministration奖励「资:pensatoryleave职位空缺:jobopenings入门级岗位:entry-levelposition半结构化血试:semi-structuredinterview新员工职业导向:newemployeeorientation个人职业生涯发展图:personalcareerdevelopmentprofile折衷范式:eclecticparadigm合资企业:jointventure基本「资:pensation直接报酬:directremuneration间接报酬:indirectremuneration绩效评估:performanceappraisal效度:petitiveedge工作扩大化:job