文档介绍：WISDOM IN A NUTSHELL
PRESENTS
INSIDE THE GURU MIND SERIES
Tom Peters
The Proponent of Revolutionary
Organizational Reform
By
Robert Heller
Published By Dorling Kindersley Ltd., London 2001
ISBN: 0789451603; 1st edition (April 1, 2000)
112 pages
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Tom Peters Page 2
Tom Peters
The foundation of Peter’s preaching and practice continually evolved from the
notion that excellence is transferable by example – study how top performers
performed, and you, too, could have a pany – to “crazy” management,
constant innovation and living with constant changes.
The Discovery of Excellence
The Eight Attributes of ess
In the early years (1977), Tom Peters, in collaboration with Robert Waterman,
studied 43 financially panies (IBM among its favorites) and came
up with the “Seven-S” formula for analyzing corporate behavior and corporate
culture - structure, strategy, systems, style of management, skills, staff, and
shared values.
Peters and Waterman were able to identify eight mon in all the
panies:
Bias towards action
Simple form, lean staff
Continued contact with customers
Productivity improvement via people
Operational autonomy to encourage entrepreneurs
Stress on one key business value
Emphasis on doing what they know best (“sticking to the knitting”)
Loose-tight controls
The selection criteria for panies, however, were based on the financial
standing of panies. On the other hand, the “excellence” study, which
gave birth to the “Seven-S” formula, and the eight excellence attributes were
based on non-financial criteria. Thus, the study lacked one essential quality for