文档介绍：How to improve the quality of Performance Management Process
How to improve the quality of Performance Management Process
Johnny Lu
HR Director
Philips Lighting-East Asia
The purpose of Performance Management
An agreed framework of planned goal, standards petence requirements
A process
Shared understanding
An approach to managing and developing people
Achievement
Owned and driven by line managers
Performance management as an integrating force
Performance
Management
Improving
Indivi3>..
Performance
Reward
Management
Developing
Skills and
Competences
Improving
Managerial
Effectiveness
The Major Issues for PMP
Target has not been fully deployed and shared
Just focus on the results and ignore process, which managers need equip with feedback and coaching skills
Lack parison of overall rating for key managers cross the functions
Have no clear direction to guide people to make development plan
Lack of monitoring and evaluation to PMP
The Performance Management Cycle
Business Plans:
Balanced score card
petences
Individual role:
Accountabilities
Competence
Performance
Planning
Performance
Development
Performance
Measurement
Plan
Action
Evaluation
Coaching
Feedback
Deploy the Targets via BBS
Learning
Process
Customer
Financial
财务结果
客户
流程
学习
The Balanced Scorecard at the Heart of the Business
Communicating,
Linking and
Deployment
Operations
Management
and Review
Formulating
Strategy
Learning
and
Feedback
Balanced
Scorecard
Check the Balance
External
Internal
Lagging Leading
(History) (Vision)
RONA
IFO
Cash
Inventory Turns
Asset Utilisation
Manufacturing Yield
Market Share
Brand Index
Customer Satisfaction
RICSL
Sales of new products
Comm Responsiveness
Relative Performance
Product Mix
PCP Cycle Time
Order Full’t Cycle Time
Imp Purch/p
Roadmaps
Leader/Coaching Skills
Balanced Scorecard
SAP
Strategy Review Discussions
and Supporting Scorecard Tools
Strategic ess Factors/