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Quick Hits: 10 Key Surgical Strike Actions to Improve
Business Process Performance
by Kelvin F. Cross ISBN:0814472060
© 2004 (274 pages)
This author proposes that results can be achieved easily
by performing "surgical strikes" on specific areas that
need improvement; the book sums up the ten key areas
that are perfect targets for surgical strikes, demonstrating
exactly how to handle each.
Table of Contents
Quick Hits—10 Key Surgical Strike Actions to Improve Business Process
Performance
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apt
- Quick Hits Through Surgical Strikes
er
1
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- Where to Strike
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2
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- How to Strike
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3
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- Strike 1: Unclog the Workplace
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4
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- Strike 2: Eliminate Work
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5
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- Strike 3: Streamline the Workflow
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6
Ch
apt Strike 4: Reclaim Lost Time—Utilize Capacity and Expand
-
er Capability
7
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- Strike 5: Redistribute the Work
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8
This document is created with the unregistered version of CHM2PDF Pilot
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- Strike 6: Manage Fluctuations in Work Volume
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9
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- Strike 7: Focus the Flows
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10
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- Strike 8: Link and Learn—Unclog the Flows of Knowledge
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11
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- Strike 9: Show the Results
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12
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- Strike 10: Implement Customercentric Teams
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13
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- Conduct the Strike(s)
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14
Ap
pe
ndi - The Ten Surgical Strikes
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A
Notes
Index
List of Figures
List of Tables
List of Sidebars
This document is created with the unregistered version of CHM2PDF Pilot
Back Cover
Improving business processes, whatever or wherever they are in the enterprise, is an acknowledged way of
improving the bottom line. Whether it’s re-engineering, Six Sigma, TQM, or any number of other techniques, the
problem is that it’s usually such a huge undertaking that it’s more work than it’s worth.