文档介绍：淘宝客服绩效考核办法四耕堂网联科技目录 1 绩效考核的定义.............................................................................................................................2 2 具体细节要求.................................................................................................................................2 3 考核方案.........................................................................................................................................3 售前客服..............................................................................................................................3 售后客服..............................................................................................................................3 4 考核指标权重.................................................................................................................................4 售前客服..............................................................................................................................4 售后客服..............................................................................................................................5 5 内部晋升机制与薪酬计算.............................................................................................................6 个人......................................................................................................................................6 售前客服.